AWS Generative AI with Amazon Connect Workshop

hands-on workshop

Friday

,

March

22

2024

7:00PM

-

10:00PM

EDT

RSVPs Closed

About the event

Empowering the Future of Contact Centres with Agentic AI and AWS

Explore how Generative AI is redefining customer engagement. Join AWS experts and cloud builders for a hands-on workshop to modernize contact centre operations using Amazon Connect and the latest in agentic AI innovation.

This immersive, builder-centric workshop is designed to help cloud professionals and contact centre innovators harness the power of Amazon Connect and Generative AI. Through live demonstrations, guided labs, and architectural insights, you’ll leave equipped with the knowledge and tools to build intelligent, scalable, and automated customer experience solutions. What you'll learn:

How to integrate Amazon Q in Connect for enhanced self-service and intelligent agent assistance
Unlock real-time, actionable insights with Amazon Connect Contact Lens and conversational analytics
Automate contact quality evaluations using Generative AI
Discover strategies to accelerate your organization’s GenAI journey on AWS

Who should attend

Cloud Solution Architects, Contact Center and CX Leaders, DevOps & AI/ML Practitioners, Developers building with AWS and Amazon Connect. Whether you’re modernizing an enterprise contact center or building greenfield solutions, this session is designed to provide practical value and architectural clarity.

*Bringing your laptop or portable computing device is required for the workshop.

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Feature topics

Compute

Database migration

Storage

Networking

Analytics

Machine Learning

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Agenda

11:30AM - 12:00pM

Registration, Networking, & Lunch

12:00pM - 12:15pM

AWS Account Setup

12:15AM - 12:45PM

The Next Generation of Amazon Connect

Sheila Smith, Principal Amazon Connect Specialist, AWS

12:45PM - 2:15PM

Module 1: Self Service and Agent Assistance with Amazon Q in Connect

Mike Nolan, Senior Solutions Architect - Amazon Connect. AWS

2:15PM - 3:15PM

Module 2: Conversational Analytics with Amazon Connect Contact Lens

Hamza Nadeem, Senior Specialist, Amazon Connect, AWS

3:15pM - 4:15pM

Module 3: Generative AI Powered Automated Quality Evaluations

Enid Zambrano, Amazon Connect Specialist Solution Architect, AWS

Andrey Ostapenko, Senior Amazon Connect Specialist Solution Architect, AWS

4:15pM - 5:00pM

Accelerating Innovation: Your GenAI Journey with AWS

Schuyler Jager, Principal Solutions Architect, AWS

Agenda

Thursday, Dec 5

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

9:00AM - 10:00AM

Breakfast

Friday, Dec 6

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

5:00pM - 6:00pM

Happy Hour

Agenda

Wednesday, Dec 4

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

Thursday, Dec 5

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

5:00pM - 6:00pM

Happy Hour

Friday, Dec 6

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

5:00pM - 6:00pM

Happy Hour

Agenda

Tues., Dec 3

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

9:00AM - 10:00AM

Breakfast

Wed., Dec 4

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

5:00pM - 6:00pM

Happy Hour

Thurs., Dec 5

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

5:00pM - 6:00pM

Happy Hour

Fri., Dec 6

view full day agenda

9:00AM - 10:00AM

Breakfast

10:00AM - 11:00AM

The Horizon of AI

11:00AM - 12:00PM

Startup Evangelist of the Month

1:00PM - 2:00PM

Breakout Session 1

3:00PM - 4:00PM

Breakout Session 2

5:00pM - 6:00pM

Happy Hour

Speakers

Mackenzie Kosut

Global Startup Evangelist, Amazon Web Services

Mackenzie is the Global Startup Evangelist at AWS. His days are spent traveling the globe to meet startups, share their stories, and connect engineering teams together. Every day there are a large number of startups launching on AWS across every imaginable industry. It’s Mackenzie’s mission to find stories of startups that are helping to improve the world and share these stories with a wide audience.

Katherine Barna

Vice President Communications, Awesomeness

Katherine Barna is Vice President, Communications for Awesomeness, a leading multi-platform media company defining the future of entertainment. At Awesomeness, Barna oversees communication and PR strategy for the company and its four key divisions: the Gen Z-focused AwesomenessTV network, Awesomeness Films, DreamWorksTV, and Awestruck. In addition, she heads up the company’s social responsibility initiatives.

Adam Rothenburg

Co-Founder & Partner, BoxGroup

Adam Rothenberg is a Co-founder and Partner of BoxGroup, a New York City based early stage venture capital fund. BoxGroup invests in pre-seed and seed rounds with the goal of backing talented entrepreneurs building disruptive technology companies and with visions to create the next generation of category defining businesses.

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Location

Friday

,

March

22

2024

7:00PM

-

10:00PM

EDT

Location

January

31

,

2023

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7:00PM

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10:00PM